Support

Email [email protected] and we'll get back to you. Include your iOS version and, if it's a crash or scanning issue, what you were doing when it happened, it helps us track things down faster.

Subscriptions and billing

Savor AI Pro subscriptions are billed and managed entirely through the App Store. To view your trial status, change plans, or cancel, go to iOS Settings → your name → Subscriptions → Savor AI. For refunds, use Apple's Report a Problem tool, purchases go through Apple, so refunds do too.

The AI model download

On first launch, Savor AI downloads its on-device AI model (a few gigabytes) so it can run without the cloud afterward. If the download is stuck or fails, check your Wi-Fi connection and available storage, then reopen the app to resume it.

Apple Health permissions

If workouts, steps, or weight aren't showing up, check iOS Settings → Privacy & Security → Health → Savor AI, and make sure the categories you want are turned on.

Something else

Bug reports, feature requests, or anything not covered above: email us at [email protected]. You can also check the FAQ on the homepage.